Patient satisfaction ratings place Coffey County Hospital in Burlington among the top 7 percent of hospitals across the nation. This earns the hospital a coveted five-star rating.
Only five community-based hospitals in Kansas are among the 266 facilities in the top tier.
“This is the best reward we can get because it comes from our patients ” said Coffey Health System Chief Executive Officer Leonard Hernandez. “We made a commitment five years ago to assure that Coffey County Hospital is the place our community chooses and trusts. I couldn’t be more proud to see our team’s commitment come full circle.”
The Centers for Medicare & Medicaid Services (CMS) assigned a patient experience star rating based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores collected throughout 2019.
“When a patient is dismissed from a hospital, they received a patient satisfaction survey,” Hernandez explains. “This five-star rating is the culmination of those surveys.”
The other four community hospitals are: Clay County Medical Center, Clay Center; Mitchell County Hospital Health Systems, Beloit; Neosho Memorial Regional Medical Center, Chanute; and Pratt Regional Medical Center, Pratt.
Five specialty hospitals in Kansas were also recognized: Salina Surgical Hospital; Manhattan Surgical Hospital; Mercy Specialty Hospital Southeast Kansas, Galena; Kansas City Orthopaedic Institute, Leawood; and Kansas Surgery & Recovery Center, Wichita.
In addition to the 266 five-star hospitals, CMS assigned ratings to another 3,212 hospitals. 1,120 hospitals received four stars; 1,479 received three; 528 received two; and 85 received one star.